Support
Roomkeep is made by one developer. Mail sent to the address below is read by a person and answered by one.
Not on the App Store yet. This page is here for when it is, and the mailbox works today — if you have a question before then, it will be answered.
Questions that come up
- Which devices does Roomkeep run on?
- iPhone, iPad and Mac. It needs iOS 26, iPadOS 26 or macOS 26 or later.
- What can I do without paying?
- The free version covers one property, one room and thirty items. Photographing items, scanning receipts and serial numbers, and the readiness list all work in full; the report is limited to a first-page preview.
- What does it cost?
- Roomkeep Pro is $29.99 — one payment, not a subscription. It removes the limits and adds iCloud sync, both report formats, and spreadsheet and archive export. Roomkeep Vault is a separate, optional $9.99 a year for dated snapshots of your reports and a guided yearly review.
- I paid for Pro, but the app still shows the limits.
- Tap Restore Purchases, on the paywall or in Settings, while signed in to the Apple Account you bought it with. Purchases are tied to that account, not to the device.
- Can I get my data out of Roomkeep?
- Yes, at any time and in one tap: the PDF report, a spreadsheet, or a complete archive with every photo. The archive is readable without Roomkeep — it is your record, not ours.
- Does it work without an internet connection?
- Yes, completely. Documenting your home, reading receipts and producing the report all happen on the device. A connection is only needed if you turn on iCloud sync, and only to sync.
- How do I get my catalog onto a second device?
- Turn on iCloud sync, which is part of Pro, on both devices, signed in to the same Apple Account. The data goes through your own private iCloud database. We never hold a copy.
- How do I ask for a refund?
- Purchases and refunds are handled by Apple, not by us. Report the problem to Apple and choose the purchase: reportaproblem.apple.com
- If I email support, can you see my inventory?
- No. Roomkeep has no server and no account, so there is nothing for us to look up. We only ever see what you choose to put in the message yourself. Please do not send serial numbers or photographs of valuables to hello@roomkeep.app unless they are genuinely needed to explain the problem.
- How do I report a bug?
- Write to us and say which device you are on, which version of iOS, iPadOS or macOS it is running, the Roomkeep version from Settings, and what you did just before it went wrong. That is usually enough to find it.
Privacy
What Roomkeep stores, what it sends and to whom is set out in full on the privacy policy. The short version: it collects nothing, and there is no server of ours for anything to reach.